Refund policy

We gladly accept returns and exchanges within 14 days of delivery. To initiate a return or exchange, please email support@northwooddream.com with the subject line "Return" or "Exchange," as applicable.

In your email, please include your order number, name, and the reason for the return or exchange. For exchanges, please also specify the item(s) you would like to exchange for.

Once your request is received, we will provide you with instructions on where to send your item(s). Please ensure all returned items are in their original condition: unused, undamaged, and with all original packaging. Customers are responsible for all return and exchange shipping costs and are strongly advised to obtain proof of postage to avoid potential lost package issues.

Upon receipt and inspection of the returned item(s), we will process your exchange or refund. You will receive a confirmation email with the status of your request. If the item(s) are not returned in their original condition, the customer is responsible for any loss in value. Refunds will be issued to the original payment method and may take 3-5 business days to reflect on your account after processing.