Shipping policy

Processing Time

Once you place your order, you will receive an email order confirmation to the provided email address. After your order has shipped, you will receive a additional email with the shipping confirmation. If you do not receive an order confirmation or shipment notification, check your spam folder before email us at support@northwooddream.com with "Order Help" in subject line.

All orders ship within 7 business days, Monday-Friday, excluding major holidays. We strive for and often achieve an even faster turnaround time. During peak seasons or due to unforeseen circumstances, processing times may be slightly longer. We will communicate any delays promptly.

Our delivery times are only estimated and are not guaranteed. They will always be estimated in business days (excluding weekends and holidays). Once the packages arrive in the hands of our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected. 

Shipping Internationally

At this time, we do not regularly ship internationally. If you are interested in international shipping, please contact us at support@northwooddream.com and put "Ship Internationally" in the subject line, and we can explore potential options.

Shipping Address

Buyers are responsible for providing an accurate and up-to-date shipping address at the time of purchase. We understand that mistakes happen, and we will do our best to accommodate address change requests submitted within 24 hours of placing your order.

To request a shipping address change, please email us at support@northwooddream.com with the subject line "Change Address" and include your order number and the complete correct shipping address.

Please note that due to our shipping process, some orders may ship very quickly, and we cannot guarantee that address changes can be made even within the 24-hour window. To minimize the risk of shipping errors, we strongly recommend double-checking your shipping details carefully before completing your order. Once an order has shipped, we are unable to modify the shipping address.

Undeliverable Packages Due to Incorrect Address

If an order is not delivered due to an inaccurate or incomplete shipping address provided by the buyer, a full refund or replacement is not guaranteed.

Incomplete Addresses: If the address provided is incomplete, we will make an attempt to contact you within 5 business days to obtain the necessary information. If we do not receive a response within this timeframe, your order will be canceled, and the cost of the goods will be refunded.

Returned Orders Due to Incorrect Address: If your order is returned to us by the shipping carrier due to an incorrect or undeliverable address, we will contact you. You will have the option to have the order reshipped to a corrected address, but you will be responsible for paying the new shipping fee. If you choose not to have the order reshipped, the order will be canceled, and your original payment account will be refunded for the cost of the goods only. Original shipping fees and taxes are non-refundable in these circumstances.

Packages Lost in Transit or Never Delivered

If your order has been listed as ‘pre-transit’ for 2 weeks with no tracking updates or if you don't see the package in your mailbox 3 days after your tracking was marked as delivered, we would be happy to consider your order lost in transit and send a replacement out to you.